Frequently Asked Questions

In order to drive for us you'll first need to contact one of our operational managers and discuss your interest in working with us.

   1. Proof of identity:

• passport; 
• driving licence; 
• biometric residence card; 
• national identity card; 
• travel document; 
• birth or adoption certificate or certificate of registry of birth;

   2. DVLA Plastic Driving Licence;

   3. Bank statement no older than 3 months;

   4. Private Hire Driver Licence / PCO Licence

   5. DVLA Electronic Counterpart Check Code;

   6. Profile photo;

   7. Right to work in United Kingdom;

   8. Bank details;

Vehicle requirments & documents

Vehicle needs to be no older than 5 years.

• Copy of your vehicle logbook;
• Valid MOT;
• Copy of your private hire vehicle licence;
• Vehicle Hire and Reward insurance;
• Vehicle Road Tax;

Please reach us if you cannot find an answer to your question.

In order to do not incur delays, the photos that you send us must clearly show all four borders of the page. 

If you need to scan, edit and manage your files we recommend to use this app. 

 We review documents in less than 15 minutes, however please allow up to 2 hours for our team to review your documents. 

 Yes, this is a mandatory requirement. If you have renewed your private hire driver licence you still need to have your new licence before driving with us. For more information in regards to applying for a private hire driver licence click here. 

If you are a contractor, you will get paid once a week.

The payment cycle runs from Sunday to Saturday. You will receive your pay + bonuses as one payout every Friday of the following week. 

If you are a full time employee, you will get paid a fixed amount per hour. The number of minimum working hours a week is 40 and the payment cycle runs from Sunday to Saturday. You will receive your pay + bonuses as one payout every Friday of the following week. 

 Immediately after the accident

Try to remain as calm as possible! – its normal to be shaken after an accident, take a few deep breaths and try to take stock of the situation the best you can. And don't lose your temper.

• Stop the car as soon as possible – it's an offence not to do so.
• Turn off the engine.
• Switch the hazard lights on.
• Check for any injuries to yourself or your passengers.
• If it's a minor collision and there are no injuries, make a note of it just in case the other people later try to claim for an injury.
• Call the police and an ambulance immediately if anyone is hurt or if the road is blocked.

Don't apologise or admit responsibility for the accident until you're completely aware of what happened – this can protect you from liability if it wasn't your fault.

CALL US immediately!

When should I call the police?

• If the other driver or drivers leave the scene without giving details.
• If you think the other driver has no insurance or is under the influence of drink or drugs.
• If you suspect that the other driver caused the collision deliberately.

Tell the police about the accident within 24 hours – if you don't you may be given a fine, points on your licence, or a disqualification from driving.

Exchange motoring details

• Share your name and address with everyone involved if the accident caused damage or injury – the law says you must do this.
• Swap insurance information and details with the other driver(s).
• Take down details of any other passengers and witnesses to the accident.
• Try to find out if the other driver is the registered owner of the vehicle, if they are not, find out who the owner is and get that information too (for instance it might be a company car).
• If a foreign lorry is involved, get the numbers on both the lorry and its trailer, sometimes they are different. Its also a good idea to get the name of the company if its painted on the lorry.

What should I record at the accident scene?

• The make, model, colour, and number plate of the vehicles involved in the accident or take pictures of them.
• The time and date of the crash.
• The driving conditions, including the weather, lighting, and road quality (such as road markings, whether its wet or muddy, repair of the road surface).
• What sort of damage was caused to the vehicles and where – nearside front wing and door (nearside is the left side of your car, offside is the drivers side).
• Any injuries to drivers, passengers, or pedestrians.
• The names and contact details of any witnesses.
• Use your phone to take pictures of the scene, the positions of the cars involved, and damage to the cars.

If no one else is involved in the accident, for example you caused damage to private property or a parked car, you should leave your details – for instance a note where the owner can see it. And honesty pays. If a witness or CCTV camera saw you and noted your car number but you drove off, you could be in serious trouble.

SEND US EVIDENCE OF THE ACCIDENT!

At the end of every journey, the driver of a licensed vehicle should search to make sure the passenger has left nothing behind. 

If you found an item in one of the vehicles operating for Performarket you need to download the following form. Fill the form with all the required information and send it to our team as soon as possible.

Store the item inside the vehicle trunk until one member of our staff will instruct you what to do next.

You must stop the vehicle safely, get out of it and contact us immediately on 0800 099 6882. 

If you’re in an emergency situation and need police help, but can’t speak, Make Yourself Heard and let the 999 operator know your call is genuine. 

1. You must behave in a civil and orderly manner at all times. 

2. You must take all reasonable precautions to ensure the safety of people you are carrying in the vehicle, or who are getting into or out of the vehicle.

3. Keep conversations casual and friendly with customers, riders, contractors, and one another. 

4. Don’t ask personal questions or act aggressively toward others. 

5. You must not allow any radio or loudspeaker in the vehicle to annoy anybody in the neighbourhood or a passenger in your vehicle. 

6. Be open and kind. When having conversations, avoid polarizing language and personal attacks.